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Quality Integrity Report

2026-01-12 16:35:38
By Admin

Table of Contents

    2023 Quality and Integrity Report

     

    Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd.

    January 2024

    Table of Contents

     

    Part One: Introduction

     

    Compilation Instructions

    This report is the 2023 Quality and Integrity Report published by Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd.

    Report Organization Scope: Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd.

    Report Time Scope: January 1, 2023 to December 31, 2023

    Report Publication Cycle: Annual Report

    Report Data Description: The data used in this report comes from Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd.

    Report Acquisition Format: This report is published in electronic document format. The electronic document will be published on the company website http://www.zjyongxing.com/ and available for online reading.

    Registered Address: Gaishan North Road, Baiguan Industrial Park, Baiguan Street, Shangyu District, Shaoxing City

    Correspondence/Production Address: Building 6, Zhejiang Ganshi, No. 9, Chaoyang 1st Road, Hangzhou Bay Economic Development Zone, Shangyu District, Shaoxing City, Zhejiang Province

    Postcode: 312300

     

    Declaration of Objectivity in the Report

    Solemn Declaration:

    This Quality and Integrity Report issued by our company is a comprehensive summary and compilation of relevant data on the company’s quality and integrity work since its establishment, particularly the data and work situation over the past three years. It represents the results achieved by the company in strictly adhering to relevant national laws, regulations, industry standards, and procedures, diligently fulfilling its primary responsibility for product quality, and establishing a quality and integrity mechanism.

    All data and information in this report are true and reliable, and comply with GB/T 22120-2008 “Specification for Enterprise Credit Data Items” and GB/T 22118-2008 “Specification for Enterprise Credit Information Collection, Processing, and Provision.” Our company is responsible for the objectivity of the report’s content and actively accepts public supervision.

    This is to declare.

    Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd.
    January 30, 2024

     

    General Manager’s Speech

    Since its establishment, the company has always adhered to its mission of “becoming a professional refrigeration equipment solution expert” and upheld the core values ​​of “winning trust and success through integrity,” building the brand power of Yongxing. Accompanying the company’s different stages of development, the senior leadership, with the general manager at its core, has continuously summarized, refined, and formed the company’s mission, vision, and values ​​through long-term production and operation practices. They have led by example, promoting the continuous evolution and enrichment of Yongxing’s culture. Since its inception, Yongxing has closely followed the pace of national development, fulfilling its national mission and contributing its strength to national progress. Today, Yongxing has grown from a small workshop into a modern refrigeration equipment company with its own brand, a high industry standing, and strong market influence.

    Looking back, the company has always adhered to the principle of honest operation. It is precisely because of this adherence to “honest operation” that the company has grown from small to large, from weak to strong, and through its own active efforts, successfully built the Yongxing brand, establishing Yongxing Refrigeration Equipment’s place in China’s refrigeration equipment industry. Therefore, integrity and compliance with laws and regulations are the foundation of the company’s success and the basis for its sustainable operation.

    Simultaneously, while rapidly developing, Yongxing actively undertakes social responsibility, creating value for stakeholders and promoting coordinated, harmonious, and sustainable development between the company and society. Through holding corporate culture seminars and reviewing and summarizing the company’s history, industry characteristics, and development, we recognize that talent is the most crucial factor determining whether a company can maintain excellence. Yongxing adheres to a people-oriented approach, actively guiding employee enthusiasm as its guiding principle. The company regards its employees as its most valuable asset, consistently combining retaining talent through a conducive environment, incentives, career development opportunities, and emotional connection, thus ensuring the company’s sustainable development. Furthermore, we share the fruits of the company’s development with our employees, truly forming a virtuous cycle of talent and company growth. Secondly, in the process of corporate development, Yongxing firmly believes that a positive corporate atmosphere is a crucial factor influencing corporate value creation. Since its inception, Yongxing has always attached great importance to the harmony of its corporate environment and strongly advocates a relaxed and cheerful mindset, contributing to social harmony. In addition, Yongxing is committed to the nation, participating in various public undertakings and undertaking social responsibility with gratitude, sharing the nation’s burdens, and striving to build a public enterprise with a strong sense of social responsibility.

    General Manager: Mou Yuejun

     

    Company Profile

    Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd., established in 2011, is located on Chaoyang Road 1, Hangzhou Bay Industrial Park, Shangyu District, Shaoxing (Ganshi Refrigeration Plant No. 6). It is a professional manufacturer specializing in the production, sales, and service of various quick-freezing equipment. We provide optimal solutions and high-quality, suitable production equipment to customers worldwide.

    Shaoxing Shangyu Yongxing Refrigeration Equipment Co., Ltd. has always focused on the field of modern refrigeration equipment. It is a high-tech enterprise with strong independent R&D capabilities and mastery of core technologies in refrigeration equipment. The company invests heavily in the R&D of new products and technologies annually, possessing numerous utility model patents and several domestically leading technologies and products. The company is a national high-tech enterprise.

    Yongxing Weighing possesses independent intellectual property rights, holding 14 authorized and valid patents, all of which are utility model patents.

    The company’s main products include: thermosiphon evaporators, freeze dryers, etc.

     

    Part Two: Main Body of the Report

    1. Corporate Quality Philosophy

    The company focuses on economic efficiency and emphasizes process quality control. Around the production and operation goals of high quality, high output, and low consumption, through annual technological transformation and construction, it has established the philosophy of “compliance with laws and regulations, safety first, and customer satisfaction” and the development policy of “safe production, steady development, and steady improvement.” The company integrates quality management philosophy into the entire business operation process, ensuring that quality awareness is deeply ingrained in every employee and steadily implemented in their work.

    In recent years, in building a trustworthy system, the company has emphasized strengthening the core position of quality management, continuously improving the comprehensive control level of the quality management department. The sense of responsibility and mission regarding quality, such as “quality is the life of the enterprise” and “the next process is the customer of the previous process,” is integrated into the entire production control process and implemented at every position and process level. This has effectively created a positive atmosphere of joint management and continuous effort in all aspects of quality management. Through efforts to build and establish a quality integrity awareness, the company comprehensively improves product quality.

    We pay close attention to the needs, expectations, and preferences of customers and the market, always focusing on customers. We establish strategic partnerships based on “honest cooperation and mutual benefit,” and adjust and improve production measures and management methods accordingly to ensure we win market and customer trust.

    The company’s future development strategy: Strengthen product quality control, improve product purity, provide customers with reliable furniture products, and enhance the company’s image.

    2. Enterprise Quality Management

    2.1 Quality Management Organization

    Our company has established a quality management organization headed by the General Manager, with the Quality Inspection Department fully responsible for the company’s product quality. General Manager Mou Yuejun serves as the quality manager, responsible for the overall planning, implementation, review, and improvement of quality integrity management work. He reports the implementation effects and improvement requirements of quality integrity management work to top management, enhancing the company’s internal awareness of fulfilling quality commitments. The company has nine departments and production workshops, among which the departments involved in quality management include the Business Department, Finance Department, Quality Inspection Department, Office, Supply and Marketing Department, and Production Department.

    The responsibilities and powers of management organizations at all levels are as follows:

    (I) Responsibilities of the Quality Management Organization

    (1) Prepare quality management system documents suitable for the enterprise;

    (2) Organize the formulation of the enterprise’s quality policy and quality objectives;

    (3) Be responsible for and supervise the effective operation of the enterprise’s quality management system;

    (4) Formulate a quality reward and punishment system, coordinate the quality responsibilities of various departments, and assess work quality;

    (5) Organize internal quality audits;

    (6) Be responsible for the analysis and handling of major quality accidents.

    (II) Responsibilities of Workshops and Functional Departments

    (1) Ensure the effective operation of the quality management system within the unit;

    (2) Organize and carry out quality management activities;

    (3) Strictly implement the quality instructions of the quality management organization;

    (4) Complete the quality indicators or quality objectives involved in the unit.

    (III) Responsibilities and Powers of the Quality Inspection Department

    (1) Quality Inspection

    Inspect raw and auxiliary materials, packaging materials, semi-finished products, and finished products in accordance with relevant standards and regulations. (1) Quality Control

    Maintain accurate and reliable quality records and labels as required, provide timely and reliable inspection data, monitor quality dynamics, and ensure product traceability.

    (2) Quality Control

    Based on product quality requirements, formulate internal control standards for raw materials, packaging materials, semi-finished products, and finished products. Organize and implement process quality control, utilize mathematical statistics methods to understand quality fluctuation patterns, continuously improve predictability and prevention capabilities, and take timely corrective and preventive measures to ensure the entire production process is under control.

    (3) Product Confirmation and Verification

    Strictly adhere to relevant product standards and the company’s established product standards for inspection, preventing unqualified products from leaving the factory.

    (4) Quality Statistics and Analysis

    Utilize mathematical statistics methods to conduct timely quality statistics, and perform analysis and improvement work.

    (5) Experimental Research

    Conduct timely product experimental research based on changes in raw materials and auxiliary materials to improve product quality and ensure products meet standard requirements.

    To ensure quality management level and comprehensively improve management capabilities, senior leaders and middle managers of the company sign responsibility agreements at each level and are strictly assessed according to relevant quality objectives. The monthly and annual performance evaluation indicators of all relevant departments in the company are linked to process quality indicators, which are directly reflected in individual salaries. In order to further motivate employees’ quality awareness, a quality-specific reward system has been established, creating a good quality management atmosphere throughout the company. This ensures that the company’s product production process involves all employees and is subject to full-process control in comprehensive quality management, forming a full-process monitoring system from raw and auxiliary materials entering the factory, inspection, production, inspection, finished products, warehousing, and delivery.

    2.2 Quality Management System

    The company has passed the ISO9001 audit and continuously optimizes resource integration, revises, improves, and establishes a sound quality management system adapted to the company’s actual situation. This system effectively implements various responsibilities and objectives in management work, ensuring the effective operation of the quality management system and promoting the company’s sustainable development.

    (1) The effectiveness of the company’s quality management system stems from the establishment of a reasonable, effective, scientific, and standardized process management and management documents, which guide the entire production process and ensure the smooth operation of the quality management system.

    (2) Based on the company’s quality objectives, sub-quality objectives are decomposed and distributed to each department, and regular inspections of the implementation of these objectives are conducted. Problems discovered during inspections are promptly reported. Simultaneously, with customer focus and user satisfaction as the measurement standard, the company strives to meet the needs of users and society with excellent after-sales service, winning user trust and satisfaction, and ensuring continuous improvement of quality objectives.

    The company’s quality objectives have been achieved as follows:

    1. First-time acceptance rate of finished products ≥ 90%;

    2. Customer satisfaction reaches 90 points.

    Continuously standardizing and improving internal audit implementation records has effectively ensured the system’s operation and continuous improvement.

    Strengthening the inspection of management system implementation, vigorously carrying out management document applicability reviews, promptly identifying and analyzing inappropriate aspects of the system, and proposing reasonable and feasible measures to prevent omissions and deficiencies have effectively promoted the continuous improvement of the company’s management performance.

    Unwaveringly strengthening process control is the only effective way to ensure stable product quality. The company formulates and strictly implements product internal control indicators that exceed national standards, strictly adheres to product standards, holds regular quality analysis meetings, and promptly formulates countermeasures to strictly control product quality.

    Consistently adhering to continuous innovation, while ensuring good production and operation, the company actively carries out energy-saving and emission-reduction technological transformation projects. This reduces the emission of useful substances and improves their utilization rate.

    Customer satisfaction ≥90 points. Adhering to a customer-centric approach, the company continuously improves its quality management system. Continuously adjusting and improving product process control, enhancing and perfecting product quality levels, continuously increasing customer satisfaction, and ensuring steady economic growth.

    All purchased raw materials, auxiliary materials, and packaging materials are strictly inspected according to standards; those that do not meet the standards are neither put into storage nor used.

    Through these measures, the completeness, effectiveness, and compliance of the quality management system are ensured, promoting the continuous improvement of the company’s overall quality management level.

    2.3 Quality and Safety Risk Management

    2.3.1 Quality Complaint Handling

    To ensure continuous improvement in product quality and enhance the company’s quality service level, the relevant documents of the company’s ISO9001:2015 quality management system clearly define customer requirements, reviews, and services for products. Customer complaints or potential grievances are collected through customer hotlines, customer complaints, direct communication with customers via visits, and regular questionnaires. By investigating competitors and gathering customer evaluations of other competitors’ products, customer expectations for products and services are collected, and proactive preventative measures are taken to reduce customer complaints.

    To this end, management methods such as the “Customer Requirements Control Specification” and the “Process and Product Monitoring and Measurement Control Specification” have been formulated, and a sound control procedure for accepting and handling product quality and after-sales service quality complaints has been established. The Sales and Supply Department is designated as the main body for after-sales service, responsible for handling all customer complaints before, during, and after sales, coordinating and implementing all complaint handling, supervising and managing the process, and handling customer quality inquiries and complaints. Responsibilities for customer complaints and other information have been clearly assigned. In addition, a customer satisfaction survey is conducted annually to analyze potential customer dissatisfaction and implement corrective measures to the responsible departments.

    The process of resolving customer complaints is also a process of improving product performance and service quality. Currently, customer service is efficient, fast, and orderly. Furthermore, by strengthening regular customer visits and proactively communicating with customers, we address customer complaints promptly and improve customer satisfaction.

    The company conducts an annual customer satisfaction survey, covering aspects such as product quality, delivery time, and service. Customers evaluate various aspects of their product requirements and expectations. Data is then statistically analyzed to determine the next steps for quality performance optimization and upgrades, and to set goals for improving sales and service quality.

    2.3.2 Quality Risk Monitoring

    The company has established enterprise quality files and a product quality comparison and verification database. We continuously improve and strengthen quality risk monitoring, regularly summarize and analyze the quality status at different stages, and adopt targeted solutions. We continuously optimize and improve quality management methods and focus areas. Regularly analyzing the quality status and conducting quality and safety risk monitoring and analysis provides a systematic guarantee for producing high-quality, competitively priced, and stable products, comprehensively reducing quality and safety risks.

    2.3.3 Emergency Management

    1) Emergency Plan for Major Quality Accidents

    According to relevant regulations, major quality accidents involving products leaving the factory must be strictly inspected and controlled according to relevant product standards. We have formulated relevant inspection systems as required, and products can only leave the factory after passing inspection. We have formulated internal control standards that exceed national standards, strictly controlling the quality of each process, achieving effective pre-control, and ensuring that products leaving the factory strictly adhere to product standards. Products that fail inspection are resolutely rejected.

    We implement layered control around the factors affecting non-conforming products, and have formulated operating procedures for each. When non-conformity occurs, production is immediately stopped to investigate the cause of the non-conformity. Production can only resume after the cause has been identified and rectified to meet requirements.

    2) Reporting and Handling of Major Quality Accidents

    The company’s “Regulations on Quality Accident Analysis Reports” clearly stipulates the reporting and corresponding emergency handling measures after a major quality accident. After a major quality accident occurs, customers are immediately notified to stop sales, and the matter is reported to the superior competent authority. After approval by the superior competent authority, a sealed sample of the batch of products is inspected, and the inspection results prevail. The Quality Inspection Department notifies the responsible department in writing of a “Major Quality Accident Notification Form,” attaching a “Major Quality Accident Handling Report Form.” Simultaneously, the company organizes relevant departments to conduct a thorough analysis of the accident, identify the cause, implement remedial and preventative measures, and hold those responsible accountable to prevent recurrence. The Quality Inspection Department promptly reports the cause and handling plan back to itself, verifies the results, and submits them to company leadership for approval. A written investigation report is also submitted to the higher-level management department, and the relevant leaders and responsible persons are held accountable and dealt with seriously.

    3. Quality and Integrity Management

    3.1 Quality Commitment

    To further improve product quality and fulfill the company’s primary responsibility for quality, we strive to create a quality and integrity system. Adhering to regulations such as product production licenses, national standards, and laws and regulations, we were among the first to obtain ISO9001 quality management system certification and have diligently implemented and continuously improved it. To ensure the effective operation of this system, based on a scientifically rigorous integrity management system, we continuously improve the company’s integrity system by strictly controlling the integrity of incoming raw materials, production organization, quality monitoring, quality technical services, and personnel’s integrity. Through formulating integrity policies and goals, conducting training on integrity-related content, and cultivating employees’ philosophy of “being sincere and doing things diligently,” we ensure employees truly understand the important role of integrity in the company’s development. Integrity is permeated and solidified into the company’s business philosophy, running through the entire production quality control process from raw material intake to product delivery, becoming a behavioral pattern for the company and a conscious action for employees.

    Furthermore, the company has cultivated a work atmosphere and code of conduct that prioritizes integrity and quality. Faced with increasingly fierce competition and high manufacturing costs, the company remains committed to its original mission, actively investing in research and development, adhering strictly to standards in production, and meeting customer needs in product quality, service, and after-sales support, providing high-quality products and services.

    The company strictly abides by signed contracts and agreements and is responsible for the authenticity of all information released regarding company publicity, product advertising and marketing, product quality commitments, after-sales service commitments, and other external communications.

    3.2 Operational Management

    Based on a customer-centric approach and a customer-service-oriented philosophy, and leveraging the “Zhejiang Manufacturing Brand” initiative, the company is steadily advancing its brand strategy. “Establishing a premium mindset and maintaining brand advantages” is a key aspect of its quality culture development, continuously improving product performance and building the Yongxing brand.

    To foster a positive quality culture, company leaders actively advocate for and encourage employee participation in quality and technical improvement activities. These activities subtly communicate with employees, fostering a sense of identification with the company’s quality goals, concepts, and behavioral norms. Within this quality culture, employees are intrinsically motivated to gain recognition from leaders and colleagues, working diligently to achieve the company’s quality improvement goals. This not only enhances their own skills but also powerfully promotes the development of the quality culture.

    To further advance the development of the quality culture, drawing on the experiences and lessons learned from other companies, and considering the company’s characteristics and current challenges, a holistic planning and systematic design approach is being used to shape the quality culture from multiple perspectives.

    1) Management Improvement and Promotion of Quality Culture Construction

    The company compiled a corporate culture manual. Through improved management and effective activities, it strengthened the sense of responsibility at all management levels, gradually integrating quality awareness into process management and operations. Combined with systematic training and dissemination, this increased all employees’ understanding of the importance of quality to the company’s development and survival. This resulted in senior management truly investing in quality culture construction, and general management demonstrating high-efficiency execution of quality activities to employees, greatly stimulating their enthusiasm for participating in quality culture construction and effectively promoting the company’s quality culture development.

    2) Based on Construction, Emphasizing Innovation

    Following the inherent laws of quality culture construction, the company adhered to a combination of inheritance and innovation, continuously injecting new vitality. It both inherited the spirit and highlighted innovation, fully empowering and leveraging the creativity of each employee, strengthening and improving the entire company’s quality management innovation capabilities, and establishing a unique quality culture through diverse innovative practices.

    3) Encouraging Excellence and Strengthening Guidance

    Through evaluation and incentives, employees are encouraged to contribute, satisfying their spiritual needs, mobilizing their energy, fostering a sense of belonging and self-esteem, and fully utilizing their talents. This encourages them to proactively assume primary responsibility for quality and sets an example for achieving total quality control.

    3.3 Marketing Management

    The company primarily acquires sales through bidding and tendering. The company strictly requires compliance with national laws and regulations and local requirements in the bidding and evaluation processes. Distributors are strictly managed and assessed according to company regulations.

    For acquired business, the company strictly adheres to the requirements for providing tender documents and signing contracts, completing tasks on time, in accordance with quality and quantity standards, and ensuring the quality of after-sales services such as transportation, installation, and maintenance.

    4. Quality Management Foundation

    4.1 Enterprise Product Standards

    To ensure 100% product qualification, the company has consistently adhered to internal control standards exceeding industry standards and the principle of continuously improving product quality, rigorously demanding high standards from its products. No quality incidents have occurred, and the products cover all provinces and cities nationwide, enjoying widespread customer favor.

    Regarding standardized management, the company has diligently organized the study of standardized regulations and basic knowledge of standardized management, integrating standardization throughout the entire production process. Relevant standards have been established for each stage, from the procurement of raw materials and packaging materials to the inspection of semi-finished and finished products. This ensures that the entire production process, from raw material intake to finished product packaging, is under standardized and regulated management, laying a solid foundation for stable product quality and improved enterprise management.

    4.2 Enterprise Metrological Level

    4.2.1 Emphasis on Metrological Management, Sound Organizational Structure

    The company strictly implements the “Metrology Law of the People’s Republic of China” and has established and improved control standards for monitoring and measuring equipment. The Quality Inspection Department is fully responsible for the management of the company’s metrological equipment, with full-time and part-time metrology personnel responsible for the management, allocation, and regular calibration of the company’s in-use metrological equipment. A testing laboratory has been established. Meanwhile, the company strengthened professional training for metrology management personnel, providing a strong guarantee for the standardization and normalization of metrology management.

    4.2.2 Standardized Management of Measuring Instruments, Regular Verification and Calibration

    To ensure product quality, strict process control is implemented in the product manufacturing process. In accordance with the company’s monitoring and measuring equipment control standards, metrological management of raw and auxiliary materials in the production process is strengthened to ensure the normal operation and accuracy of measuring equipment.

    Measuring instruments are strictly managed according to approval plans and management procedures from procurement to warehousing and issuance. Dedicated personnel are responsible for the safekeeping of measuring instruments in the warehouse, and ledgers and registration procedures are established. Measuring instruments must be verified before being issued and can only be used with a verification certificate. Measuring instruments in use are strictly verified periodically, and on-site inspections and supervision are strengthened to monitor their usage and address problems promptly. For departments with problems, rectification opinions are proposed, and active and effective measures are taken to rectify them, laying a solid metrological foundation for the production of high-quality products.

    4.2.3 Strengthen Management and Continuously Adopt Updating Measuring Instruments

    To further improve product quality and gain a competitive edge in the market, the company has increased investment in metrology and quality control equipment, including color fastness testers, pH meters, disc samplers, electronic balances, density gauges, metal detectors, and fabric pilling meters, ensuring more stable quality. Raw material suppliers are rigorously assessed, and all purchased raw materials have third-party testing reports and certificates of conformity.

    4.3 Certification and Accreditation Status

    The company has established quality, environmental, and occupational health and safety management systems.

    To ensure the efficient operation and continuous improvement of the management system, the company adopts an internal audit + external audit model. In addition to annual audits by third-party certification bodies, the company conducts annual internal reviews to evaluate the conformity and suitability of the system, addressing and improving any problems or deficiencies. Combined with management improvement activities, management documents and records are reviewed to achieve closed-loop management and standardized document management, ensuring the company’s system operates in a standardized, scientific, and efficient manner.

    4.4 Quality Inspection Status

    To ensure that all products pass the prescribed inspections before proceeding to the next stage of production, the company has established the “Non-conforming Product Control Standard” and the “Corrective and Preventive Action Control Standard” to conduct rigorous process inspections and tests. The Quality Inspection Department is responsible for developing process and final inspection and testing procedures, establishing inspection points for final inspection, and organizing process inspection work; quality inspectors are responsible for checking inspection points and inspecting semi-finished and finished products; each production operator is responsible for self-inspection and mutual inspection.

    5. Product Quality Responsibility

    5.1 Product Quality Level

    The company possesses over 2,000 square meters of infrastructure, with complete and high-precision production, process, measurement, and testing equipment, fully equipped with the technical conditions and quality control capabilities to manufacture stable, high-standard refrigeration equipment products.

    Annually, the company conducts a comprehensive self-inspection and rectification of its quality management responsibilities, production resource provision, human resource requirements, technical document management, process quality management, product quality inspection, safety protection, and other requirements, and continuously improves these aspects. The company’s product quality is excellent, exceeding industry standards.

    5.2 After-Sales Responsibility

    We base our product service on customer satisfaction, providing satisfactory service and actively serving customers. We implement pre-sales, sales, and after-sales services, establishing a positive product and corporate image. To strengthen the after-sales service team, we emphasize professional training for sales and after-sales service personnel, improving after-sales service quality and raising the awareness of service personnel. We conduct training and assessments for sales and after-sales service personnel every Friday, and have established and improved various rules and regulations and management methods, formulating corresponding requirements and systems for transportation, installation, maintenance, customer complaint feedback, and quality problem handling. The company values ​​the collection of internal and external information and promptly collects and responds to customer needs.

    To fulfill its quality responsibility, continuously build its brand, and effectively serve its customers, our company solemnly promises the following to the public and our customers:

    (1) Under normal transportation, storage, and use conditions, for quality problems arising from manufacturing reasons within two years from the date of manufacture, we will provide free repair or replacement services.

    (2) When users complain about product quality, we will respond within 24 hours. For temporary emergency faults submitted by users, we will respond within 8 hours.

    The company is willing to accept supervision from all sectors of society and proactively assume primary responsibility for quality.

    5.3 Corporate Social Responsibility

    Providing high-quality and efficient products, increasing economic income, improving economic level, providing employment opportunities, and alleviating local employment pressure. See the Yongxing 2023 Annual Social Responsibility Report released concurrently for details.

    5.4 Quality and Integrity Record

    Since 2023, the company has established and operated a quality management system. In recent years, there have been no product quality accidents, violations, or unqualified inspection records. The company has received the following honors in the past three years: National High-tech Enterprise, AA-level Zhejiang Province “Contract-abiding and Creditworthy” Enterprise, etc.

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